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| 1. How do you rate our telephone response to your enquiries? |
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| 2. How effective are we at providing prompt answers to technical and/or practical enquiries? |
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| 3. Did you receive regular calls/visits from our sales representatives? |
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| 4. Do you consider that we demonstrate a real understanding of your requirements as a customer? |
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| 5. Do you consider our awareness of product suitability meets your needs? |
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| 6. How do you rate our product knowledge with a view to your requirements? |
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| 7. When you order product, do you consider our deliveries to be on-time and accurate? |
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| 8. What is your opinion of the overall quality of our products? |
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| 9. What is your opinion of our overall approach to customer service? |
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| 10. General Comments |
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| 11. Is there anyone in particular that you were impress with? |
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